Returns & Warranty.

We want you to feel confident trying NailTrim™. This page explains how returns, refunds, and warranty issues are handled for purchases made on nail-trim.com.

1. Return window

For purchases made directly on nail-trim.com, you have 30 days from the date your order is marked as delivered to request a return. After this window, returns are generally not accepted unless required by applicable law.

2. Condition of returned items

To be eligible for a refund, the following conditions typically apply:

• The device is in good physical condition and not intentionally damaged.
• All included accessories, charging cables, and packaging (where possible) are returned.
• The device has been cleaned and prepared for inspection in a hygienic state.

We may reduce or decline a refund for items returned in heavily damaged or unsanitary condition, except where required by law.

3. How to start a return

To request a return, please contact us using the support details in your order confirmation email or via our support channels. Include:

• Your order number.
• The email address used at checkout.
• A brief description of the issue or reason for return.

We’ll provide instructions on where to send the device and any labels or forms that may be required.

4. Refunds

Once we receive and review your return, we’ll notify you whether the refund is approved. Approved refunds are typically processed to the original payment method within a reasonable period, depending on your bank or card issuer.

Shipping charges may be non-refundable unless the return is due to our error (for example, a wrong or defective item).

5. Exchanges

If your NailTrim™ device arrives damaged or doesn’t function as expected out of the box, contact us as soon as possible. Where appropriate, we may offer a replacement device instead of a refund.

6. Warranty

NailTrim™ devices purchased on nail-trim.com include a limited warranty against defects in materials and workmanship under normal use for a defined period (for example, one year from the purchase date), unless a different period is stated at checkout or in your product documentation.

The warranty does not cover:

• Damage caused by misuse, improper handling, accident, or unauthorized modification.
• Normal wear and tear, cosmetic damage, or expected aging of materials.
• Damage from use with incompatible chargers or power sources.

If you believe your device has a defect covered by warranty, contact us with your order details and a description of the issue.

7. Purchases from other sellers

This returns and warranty policy applies to orders placed directly on nail-trim.com. If you purchased a NailTrim™ device from another retailer or marketplace, their return and warranty policies may apply. Please contact that seller for assistance.

8. Shipping issues

If your tracking information shows “delivered” but you haven’t received the package, or if the shipment arrives visibly damaged, contact the carrier and our support team promptly so we can review options with you.

9. Changes to this policy

We may update this Returns & Warranty policy from time to time. When we do, we’ll update the “Last updated” date below. Changes apply to purchases made after the updated policy is posted, unless otherwise stated.

Last updated: December 4, 2025

This page is a general template and may be customized or reviewed with legal or compliance advisors to match your exact shipping, returns, and warranty practices.